First purchase: 14-day no-questions refund
If you bought Hanory Plus for the first time (monthly or yearly), you can request a full refund within 14 days of payment without giving a reason.
Yearly renewals
If your yearly subscription renewed and you do not want to continue, we refund the full renewal charge when you ask within 14 days of the renewal date.
Monthly renewals
Monthly renewals are not refunded, but you can cancel anytime and keep Plus until the end of the month you paid for. You will not be charged again.
Always refunded
Duplicate charges for the same period, charges taken after you cancelled, or periods when Hanory Plus was unusable because of a technical problem are refunded regardless of timing.
How to request a refund
Email destek@hanory.app with the email address you used at checkout and the order number from your Paddle receipt, ideally from your Hanory account email. You can also use the link in your Paddle receipt email or find your order at paddle.net. Requests are handled within 3 business days.
When will I see the money?
Approved refunds are processed by Paddle and sent back to the payment method you used. How long it takes to appear depends on your bank and payment method; it usually takes 5–10 business days.
What happens after a refund?
Once the refund is approved, Plus access ends and your subscription is cancelled so it will not renew; your account moves to the free plan. None of your records or documents are deleted; homes and documents beyond the free plan limits stay viewable and exportable.
Your statutory rights
This policy does not limit your statutory consumer rights. Because orders are processed by our reseller and Merchant of Record Paddle.com, refunds are issued through Paddle, and your purchase is also subject to the Paddle Buyer Terms.